Hands Cleaners Ltd may change this policy at any time updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 May 2018.
WHERE WE COLLECT INFORMATION FROM
When information is directly given to us
You may provide your details to us when you request specific information about our services.
You may also request general information about our services via our website.
What we collect
We may collect the following information:
- Name and job title. • Contact information including email address. • Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided.
HOW LONG WE KEEP YOUR INFORMATION FOR
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example, we will keep a record of any customer for a minimum of seven years after final invoice to comply with HM Customer & Revenue legal requirements.
Under the General Data Protection Regulation, you are also granted a number of additional rights. These include:
- The right to rectification
- The right to erasure
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
For more information on these rights please read the relevant guidance issued by the ICO.
PROTECTING YOUR DATA
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following way:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties or are required by law to do so.
You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case, any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.
You may request details of personal information which we hold about you under the General Data Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests.
If you would like a copy of the information held on you please write to Support Services Director, Unit 4 March St, Sheffield S9 5DQ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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